What is Your Postage Balance?
Postage is billed separately from your subscription and is required to generate shipments. This balance works like a wallet - preload funds and use them as needed.
Adding funds to your postage balance will incur Processing Fees.
If paying via Credit Card, your funds will be immediately available with a 2.9% + $0.30 fee.
ACH additions will incur a 0.8% processing fee (up to $5.00) and takes 3-5 business days to reflect in your balance.
Postage is deducted instantly when finalizing a shipment. Be sure to review your details prior to generating - you can only initiate a refund before the shipment is scanned by your carrier. If you refund a shipment, that shipment will be VOID.
Add Balance
In order to add funds to your postage balance, follow the steps below:
Log in to HubSpot.
Head to HubSpot Settings > Integrations > Connected Apps. Search for Shippy by Dijy.
Navigate to Shippy Settings via the Settings tab.
Under Billing, confirm you have entered your Payment Method.
Expand Wallet Balance.
Select + Add Balance.
First, you'll need to input your desired amount. The minimum amount is $20.00.
Click Continue.
Select your desired payment method.
Click Review and Pay.
Depending on your payment method, the funds should be immediately available for use!
💡 You’ll be prompted to add a payment method the first time you attempt to fund your postage wallet. This method will be saved and used for all future charges unless updated.